General managers at the top 16 hotels in each region in the 2013 T&L Best Hotels in the World participated in a survey and these were the results:

  • 44% Admit to using Google and Facebook to research guests before check-in
  • 31% Ensure each guest is personally greeted by a manager upon arrival
  • 50% Have a staff-to-guest ratio of at least 1.5 to 1
  • 38% Described the service style as «genuine»
  • 13% Described the service style as «efficient»
  • 56% Offer room service 24 hours a day


I like the answers – we are on track in many ways – good luck colleagues.