Hospitality & Events

Carnaval 2018 – Punta Mita

If you have read other pieces of this blog you would have seen Carnaval pops up a number of […]

2018 Punta Member Guest Champions

In what was probably my sweetest Golf win with my mate Aaron Grieshaber from The Colonial we recently won […]

Opening hotels: friendships forged for a lifetime

It was in the year 2001 when I met my colleague and now great mate Achim as we began […]

Punta Mita announces the 7th edition of the American Express Punta Mita Gourmet & Golf Classic

Punta Mita prepares to celebrate the luxury real estate destination November 30 to December 3, 2017, with exclusive golf […]

V Punta Mita Beach Festival 2017

Last weekend in Punta Mita we hosted our fifth annual Punta Mita Beach Festival. Hosted by Punta Mita Ocean […]

Christmas Holidays in Mayakoba · Vacaciones en Mayakoba

The jolliest time of the year has arrived and we are happy to know you have decided to spend […]

FEVINO Americas by Mayakoba: con el patrocinio de CITIBANAMEX en El Pueblito Mayakoba

Presentamos otro evento en Mayakoba – hace varios años que el hermano de Alejandro Ochoa realiza Fevino en Guadalajara […]

American Express Mayakoba Masters of Food, Wine & Golf 2017

Con mucho gusto te cuento que del 20 al 23 de abril se celebró por segundo año consecutivo el […]

My Conference at Centro Fox – Guanajuato – Mexico April 2017

Over the years I have made a point of giving at least one conference a year and I have […]

Why content marketing should do everything but sell

Sometimes we try too hard to generate leads with your content – the harder your content tries to generate […]

Craft Beer, Delicious Food & Great Atmosphere at The II Riviera Maya Beer & Street Food Festival

Last Saturday 11th of March after a great day of golf in Cancun we celebrated the 2nd Edition of […]

Mayakoba presentó en la Ciudad de México la segunda edición de Masters of Food, Wine & Golf

Se llevó a cabo el exclusivo cóctel de Mayakoba Resort en la Ciudad de México, con el objetivo de […]

A weekend at World Golf Championship @ Club de Golf Chapultepec, Mexico City

Last week I had the pleasure of attending this event and I must say for a 1st time event […]

Dinner Parties – How to host like a pro

Sabine and I have hosted hundreds of dinner parties over the years and having owned or managed a number […]

Exclusivo coctel de Mayakoba en Estudio Millesime

My first PGA OHL Classic @ Mayakoba – 2017

Being part of this event was in fact a truly memorable moment in my career – observing the professionalism […]

Riviera Maya Beer & Street Food Fest

MAYAKOBA PRESENTÓ CON ÉXITO LA PRIMERA EDICIÓN DEL “RIVIERA MAYA BEER & STREET FOOD FEST”
Monday, October 24, 2016 […]

El Pueblito Cooking School – discover the flavours of Mexico

This is case of looking above and beyond the original need when looking at any space. Upon arriving in […]

Why a complaint is a gift

Businesses all over the world make huge efforts and spend billions of dollars to deliver outstanding service, ensure their […]

CASAR 2016 · ramos de aire bohemio

Con CASAR en El Pueblito Mayakoba a la vuelta me crucé con este linda nota referente a ramo de […]

24 hours in Rio de Janeiro – some tips

As we run up to the Olympics I look back upon days spent in this intriguing, magical, contrasting city […]

Un mensaje de despedida de César Estrada · Capitán de Meseros, St. Regis Punta Mita

Momento de respirar, sentir, disfrutar, amar, compartir y enseñar. Esa fue la experiencia total de una travesía llena de […]

A note from Guillermo · just back from Mayakoba

Flo and I have just returned from Mayakoba, Mexico. Me on story assignments to feature the resort’s inaugural Food, […]

Mayakoba anuncia la segunda vuelta Mayakoba 2016

300 ciclistas tendrán la oportunidad de recorrer los más bellos escenarios de Mayakoba y el Caribe Mexicano.
Riviera Maya, Quintana […]

Mayakoba successfully concludes inaugural American Express Masters of Food, Wine & Golf after four days of golf and culinary revelry

Mexico’s Premier Luxury Resort welcomed golf and leisure travelers for an unforgettable gastronomic weekend
Riviera Maya, Mexico–June 6, 2016– Well […]

El American Express Mayakoba Masters of Food, Wine & Golf, en la Riviera Maya del 2 al 5 de Junio

Recién llegado y habiendo recorrido sentí el impulso de crear este evento en mi nueva casa Mayakoba. El resort […]

Carnaval Mayakoba

Having lived 8 wonderful years in Brasil, participate and paraded in both Rio de Janiero’s & São Paulo’s Carnavals […]

Felicitaciones al Equipo de St Regis Punta Mita Resort

Por 2º año consecutivo ganaron la Mejor Performance entre los hoteles de Starwoods de América Latina en 2015 – […]

Punta Gourmet & Golf Classic · Mi historia – Paulina Feltrin

Son pocas las ocasiones en que en el mismo presente uno se da cuenta que está viviendo un momento […]

SECTUR entrega distintivo a los tres hoteles de Mayakoba

Recién llego a Mayakoba y debo admitir una de las cosas que más me llamó la atención es cómo […]

Unsatisfied Guests · it is only natural that these can happen once in a while

Over the years I have had the opportunity to handle many complaints – be it one Valentines Day at […]

Les Roches opens in Chicago a message from Sonia Tatar, CEO Les Roches Worldwide

We are extremely excited to share with you that Les Roches will be placing its footprint into the U.S. […]

Mayakoba nombra a Carl Emberson como su nuevo Director de Operaciones y Marketing

Conocido por ser un respetado hotelero con más de 30 años de experiencia, aportará todos sus conocimientos sobre el […]

The St. Regis Punta Mita Resort

Exitosa 1º Edición del Punta Mita Music, Food & Wine Festival

PUNTA MITA, México (14 de diciembre,2015) – Con gran éxito se realizó la primera edición del primer Punta Mita […]

2015 @ The St Regis Punta Mita Resort

As the year draws to a close allow me to share this clip which summarises a lot of what […]

The St. Regis Punta Mita Resort receives prestigious awards from Travel Weekly, Business Insider, International Luxury Hotel Association and TrustYou

The St. Regis Punta Mita Resort, located within Mexico’s most exclusive beach community along the shores of Riviera Nayarit, […]

2014 @ The St Regis Punta Mita –a year to remember– aren’t they all!

2014 @ The St Regis Punta Mita –a year to remember– aren’t they all!
Como un buen vino, este hotel […]

Mentoring · make it part of your DNA

Mentoring · make it part of your DNA
Mentors come in many forms. The relationship need not be —and often […]

Guangzhou :: China trip 2015

The 2nd leg of our China Journey took us to Guangzhou – otherwise known as The goat city! Home […]

China :: Shenzchen 2015

A city that exemplifies the amazing growth in China – from a little town of no significance to a […]

What’s up in the luxury hotel world · My reflection for the week

With todays technology I believe the ever present challenge is keeping the balance between innovation, customisation while still maintaining […]

El American Express Punta Mita Gourmet & Golf Classic entrega donativo por $908,500 a la Fundación Lorena Ochoa y anuncia fechas de su 6ª edición del 28 al 31 de enero de 2016

El American Express Punta Mita Gourmet & Golf Classic, organizado por The St. Regis Punta Mita Resort, Four Seasons […]

III Punta Mita Beach Festival – an event that goes from strength to strength

We just concluded the 3rd edition of another of our Punta Mita Destination events we created in 2013 – […]

Commencement Speech May 29th 2015 at Les Roches International School of Hotel Management by Carl Emberson

Good afternoon and thank you for your kind and humbling introduction Sonia, members of the faculty, family and friends […]

Communication: my reflection for the week

Your behavior is your single greatest mode of communication, and it must be congruent with what you say. Turn […]

Young talent have a need for speed when it comes to their careers

I am on my way back to Mexico and reflecting on the past few days back at Les Roches: […]

Quality Police – a never ending mission

Guests’ experiences of hotels are heavily influenced by what they see, hear, feel, smell and taste when on the […]

The V Punta Mita Gourmet & Golf Classic :: A short message from Willy Nestor

Another natural one in a progression of what has indeed become a classic. Build it and they will come […]

The V American Express Punta Mita Gourmet & Golf Classic

Fifth Annual Culinary & Golf Extravaganza Celebrates Another Successful Year Raising Over Half a Million Pesos for the Lorena […]

Masticar 2015 | Reunion de amigos, mi querido Buenos Aires

Mi reciente visita a Argentina coincidió con el evento gastronómico Masticar, que reúne una gran cantidad de Chefs y Restauranteurs […]

Responding to social media boosts occupancy

Hotels that actively engage with social media reviews grow occupancy faster than properties that do not respond, according to […]

Starwood Hotel del año 2014 de America Latina :: St Regis Punta Mita

En febrero de este año recibimos este prestigioso reconocimiento de Starwoods: ser nombrados el mejor hotel de 2014, considerando una […]

St. Regis en Punta Mita

Recien alguien me pregunto – Desde que St. Regis se instaló en Punta de Mita, está zona se proyectó […]

Punta Mita anuncia a los chefs invitados para el V American Express Punta Mita Gourmet & Golf Classic, del 30 de abril al 3 de mayo de 2015.

La dirección más prestigiosa de la Riviera Nayarit celebra la quinta entrega anual de esta extravaganza culinaria y golf
PUNTA […]

2014 Living the dream :: St Regis Punta Mita

Enjoy this video – 2014 was a year to remember from many angles – Mum & Dad visiting to […]

Creative and great Community events – Yappy Hours

I picked this idea up in a passing conversation with a friend Karen who told me about these gest […]

Punta Mita Golf Challenge en The St. Regis Punta Mita Resort con la participación del Campeón del US Open Corey Pavin

El Resort de Lujo Realizó el Evento de Golf  con el Campeón U.S. Open Corey Pavin y Experiencias Culinarias […]

The Punta Mita Golf Challenge by St Regis Punta includes Course record on Bahia Course Punta Mita – Friday 16th January 21, 2015

On day 2 of The Punta Mita Golf Challenge 2015 Drew Weaver shot a Course Record 66 on the […]

Thank you Dream Team – a note from a very happy Mother

Dear Carl and your magnificent team, I wanted to write each and everyone a thank you note for helping […]

I Punta del Este Gourmet & Golf 2014

Que bueno ver mi amigo Chef Gastón lanzando el Primer Punta Mita Gourmet & Golf – suerte amigo! Gastón […]

I Punta Mita Turket Trot en celebración de Thanksgiving

Hablando con un huésped repetitivo este semana me commento de la tradición en los cuidades de USA del Turkey […]

Flavors of Punta Mita – un nuevo evento del destino

 Una parte clave en la gestión de cualquer hotelero es su acercamiento y la manera que se incorpora en […]

Things hotels could do to be truly brilliant

Over the years this list has been continously updated and modified otherwise one falls behind so one must keep […]

Do Travel Reviews have an impact on your average rate?

Most hoteliers will agree that reviews and online user-generated content are important for business. Quantifying this importance, however, is […]

Punta Mita unidos por Los Cabos

The St. Regis Punta Mita Resort, Punta Mita Resorts y Four Seasons Resort Punta Mita se unen en apoyo […]

The luxury of life – a mystery to be lived not a puzzle to be solved – find a balance

A career in hospitality is without doubt a challenging one in which to attain some sort of work/life balance. […]

St. Regis Hotels & Resort celebrates Polo with the inaugural St. Regis Polo Cup in Sonoma Valley with Nacho Figueras

St. Regis Hotels & Resorts continues to celebrate its commitment to the international sport of polo The inaugural St. […]

The St. Regis Punta Mita Resort selected for the 2014 Fodor’s 100 Hotel Awards honoring the best hotels around the world

Fodor’s Travel, the leading name in travel guides for more than 75 years, today announced that The St. Regis Punta […]

IV Punta Mita Gourmet & Golf Classic, mi historia · Por Paulina Feltrin

Son pocas las ocasiones en que en el mismo presente uno se da cuenta que está viviendo un momento […]

Customer Loyalty Today · a survey by Deloitte

Having been in the Luxury hotel business for a number of years now I find it enlightening to see […]

Virtuoso Travel Week @ The Bellagio Las Vegas

It was as always fun to participate in another edition of this prestigious travel event. It remains without doubt […]

II Punta Mita Beach Festival

 “Nos emociona anunciar el éxito del Punta Mita Beach Festival 2014, el cual se está convirtiendo en una tradición […]

Los mejores eventos pasan en Punta Mita

En la tradición de ser sede de los eventos más exclusivos, recientemente el resort recibió la IX Cumbre Alianza […]

Llega la 2da edición del Punta Mita Beach Festival · Prepare To Welcome The 2nd Punta Mita Beach Festival!

St. Regis Punta Mita Resort en colaboración con Punta Mita Expeditions y la OVC Riviera Nayarit, celebrarán este festival […]

Luxury Hotel GMs · be visible

From time to time one hears the misconception that luxury hotel general managers are to be found sitting back […]

Customer Service from the scrum & heart

Every good hotelier or individual working in guest service knows about guest expectations: you must first meet, and then […]

We work through teams – a champion team will always beat a team of champions – a great example this week – San Antonio Spurs

We sometimes forget how beneficial team -member loyalty can be for the entire operation of our hotels. Growth and […]

Guest Letters for keeps

Over the years one has received many letters from guests to superiors in regards to the experience they had […]

Fond Memories of the American Express IV Punta Mita Gourmet & Golf Classic · France salutes Lorena Ochoa in Carolina Restaurant @ St Regis Punta Mita

Menu
By Olivier Deboise
Pork Sopes. Cactus leaf and beans pure with saffron, pozole broth

Sylvain Desbois Entrada
Lobster salad with achiote chile, […]

American Express Punta Mita Gourmet & Golf Classic 2014 – Golf Results

The fourth edition was surely our best one yet and I was thrilled to see both my wife Sabine […]

Punta Mita Gourmet & Golf Classic in Wine Enthusiast · April 2014

I am delighted to share the attached coverage of The St. Regis Punta Mita Resort in the April issue […]

IV Edición del American Express Punta Mita Gourmet & Golf Classic 2014 · Abril 3-6, 2014

The St. Regis Punta Mita Resort, Four Seasons Resort Punta Mita, Punta Mita Resorts y la Oficina de Visitantes […]

Am I the General Manager I thought I would be

I remember with crystal clarity the moment when my dream began to become a general manager of a hotel […]

Hotels.com · Interview with amigo Marcos Selva, GM St. Regis Bal Harbour

How do you see the ultra-luxury travel market evolving over the next decade?

One aspect we are focused on at […]

The St. Regis Punta Mita Resort voted as one of Top 10 Hotels in the world by TripAdvisor’s 2014 Travelers’ Choice Awards

The St. Regis Punta Mita Resort, located within Mexico’s most exclusive beach community along the shores of Riviera Nayarit, […]

Top 10 Hospitality Industry Trends in 2014

1. Millennials will become the core customer within the hospitality and travel industries over the next five to ten […]

Luxury Travel alive and well

For those doubtful about the future of luxury travel and the luxury travel consultant, please take note — there’s […]

A day in the life of a hotelier · 2014 journey

As we begin 2014, I share a list compiled with basic tips for myself to follow!

My little hotelier guideline […]

My Seven Good Habits for hoteliers – 2014

I am sure many have read “The Seven Habits of Highly Effective People” by Stephen R. Covey. Here is […]

Reflexiones by Nicolas Cejeas · Rooms Director St Regis Punta Mita

Pequeños detalles que hacen la diferencia sin necesidad de invertir dinero, solo una mayor comprensión de las verdades humanas. […]

Masters of Food & Wine South America USA Tour 2008

We created this Tour in what a fun, effective and visionary way of promoting ones destination and eventually your […]

Park Hyatt Mendoza “Rally in the Wineries of Mendoza Park Hyatt Cup”

This event changed my overall emotions regarding cars as I was never a big car lover. Indeed I appreciated […]

Lets motivate excellent customer service

Nearly every research report in recent memory comes back with the same bottom line: guests’ satisfaction — and therefore […]

Social Media · It’s importance in the Luxury Hotel Market

I wanted to share with you this report Brand Karma which has performed a study on Social Media in […]

18th LIDE Meeting Internacional @ St Regis Bal Harbour · September 2013

I had the privilege of attending the event this year at the beautiful St Regis Bal Harbour – I […]

Destination events: Punta Mita Beach Festival 2013

Continuing our mission to promote our destination which will consequently result in more business for our hotel we created […]

Awards for Hotels, they do make a difference. The mission takes time but you later reap the benefits, take this example:

THE ST. REGIS PUNTA MITA RESORT IS CONSIDERED AMONG THE MOST AWARDED HOTELS IN MEXICO:
Condé Nast Traveler Gold List, […]

What makes Winning Service?

General managers at the top 16 hotels in each region in the 2013 T&L Best Hotels in the World […]

Breaking up is hard to do: Reflections

Think about all of the break up lines you’ve heard:

“We have irreconcilable differences.”
“We have grown apart.”
“We don’t have that […]

Verdades Humanas by Nicolas Cejas, Dr. de Rooms The St. Regis Punta Mita

Pequeños detalles que hacen la diferencia sin necesidad de invertir dinero, solo una mayor comprensión de las verdades humanas. […]

10 Ways to stop a luxury brand becoming a commodity

Some key messages from Jason M. Bowden from DIAGEO @ LuxuryLab Mexico City, May 13.

Perception
Glamour
Tell a story
Be desireable
Make a […]

Luxury in the hotel business today · 10 points to keep top of mind in our day to day operations – it is all about the experience

1.     RECOGNITION

2.     PERFECT BRAND AMBASSADORS DELIVERING THAT PERFECT SERVICE

3.     PERSONALIZATION

4.     TECHNOLOGY

5.     DINING DELIGHT

6.     PRIVACY AND SECURITY

7.     THE AWESOMENESS OF […]

Repeat business

Shared ownership develops when guests talk about our hotel as if it’s theirs! They can’t wait to share it […]

Engagement · thoughts

Engagement is never static. It flows like a dance. The movement of each person offers subtle guidance to the […]

Presidente Enrique Peña Nieto anuncia su plan de turismo

Hoy día asistí a reunión de empresarios del rubro turístico en Riviera Nayarit. En la misma, el Presidente Enrique […]

III Punta Mita Member Guest Golf weekend · 7- 9 Feb, 2013

This was the 3rd Edition of this annual event and what a great weekend this was – it all […]

Seminario Internacional con Tony Blair

Click aquí para ver más detalles del evento.

Thought for the week | Pensamento do semana

“Nothing, not even the most advanced technology, is as formidable as people working together enthusiastically toward a shared goal. […]

2013

El 2012 ha llegado a su fin y agradezco a todos por su arduo trabajo durante la temporada de […]

The heart of the matter

• Have a global vision

• Break down the vision into steps

• Focus on team excellence rather than individual  egos

• […]

Customer service week 2012 @ The St Regis Punta Mita

The process began with a committee selected to set up this very special week for one and all here […]

Thought of the day · Championship service

To deliver a great performance and, as a result, championship customer service, there are two overriding realities: you have […]

The meet and greet- first impressions last.

In my opinion the meet and greet is one of the most important parts of the customer service experience. […]

Punta Mita · Host of the 17th Meeting Internacional

St. Regis Punta Mita Resort y Riviera Nayarit recibieron la 17ª edición del encuentro internacional LIDE de Brasil

Líderes de […]

Service · Some thoughts

Some good Service points to keep our team focused on the costumer and the small details that won´t go […]

Thought for today: The difference between Hospitality & Service

Over the years I have been fortunate enough through listening and learning from my mentors to come to understand […]